GB - New CREE DTRL bulbs available

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Got the tracking number, thanks! I will get the old bulbs sent out as soon as the new ones arrive. I'll hopefully be able to stop by in LA at your shop and see if I can find a better reverse bulb if the current ones don't seem bright enough. I still haven't decided, and I seem to change my mind often.
 
Okay guys, so I was still trying to work something out about the return shipping. So basically, the easiest way for us to do everything is to have you guys ship us the item back first so we will know who ordered exactly what and get the replacements out according to the returned items, and at the same time we will be issuing a refund for those who have returned their items. We are charged a flat rate so its cheaper for us to issue to refund as opposed to sending out shipping labels. Sorry for all the trouble, I tried asking for return labels but they said for GroupBuys it would be too confusing for the shipping and return guys to handle so many random returns.

---------- Post added at 02:36 PM ---------- Previous post was at 02:34 PM ----------
Fx35-man said:
Please send the replacement. I've sent my bulbs back already four weeks ago.
Thanks
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It will go out today
 
JLCLighting said:
...We are charged a flat rate so its cheaper for us to issue to refund as opposed to sending out shipping labels.
...
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I don't mean any offense but I don't like this solution at all. In the interest of mitigating any latent resentment toward JLC I feel like I have to get this off my chest...

This whole debacle is your fault, 100%. Who cares what is cheaper for you? I am a small business owner as well and when I fuck up, I fix it. Case closed. Not only do I not ask the "victim" to help me save money during the resolution, but I absorb the extra costs myself in order to ensure their satisfaction. Even if it was remotely common to take this "do us a favor" route (which it isn't), I wouldn't even have the nerve to ask a customer of mine to share the burden that I created just to save myself a few bucks. You're basically saying that in return for our confidence we get to go to fedex office on our own time and ship your defective bulbs back to you at our expense, then wait weeks for a replacement+shipping refund? Weak man. Very weak.

...too confusing for the shipping and return guys to handle so many random returns.
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Seriously? You have shipping and return guys that can't handle multiple returns? You'd think having a complete list of customers and a way in which to contact all of them at once would make it WAY easier to facilitate a return. You already have all the shipping info (weight, package size, etc..) so for you to do it would actually save everyone time and money. The only benefit to the method you are suggesting is that your guys don't have to take the time to process the shipping labels. What you may not realize is that for us, dropping off a labeled and prepaid package is about 10 times faster than going into fedex location, waiting in line, packing, paying for, and shipping a loose item.

I'd like to reiterate that I've been in this situation at least three times that I can remember off the top of my head, and never have I been asked to do extra leg work or front more money in order to fix it. I had a $1800 bass guitar amplifier fail due to a manufacturer defect about a year ago and the same day I called the manufacturer they shipped me a replacement in a reusable package, with a return shipping label, OVERNIGHT. They even apologized for my having to repack the faulty unit. THAT is how you own your mistake and create a happy customer base. I will tell you, without a doubt, that if I have to wait in line at the post office/fedex/whatever to ship these things back to you I will never even consider buying anything from you again. That is completely non-negotiable.

Sorry for the tone of this message, I'm just trying to be honest with you for your own good.
 
Tchuck,

I understand your concerns for all the IS members. And we did admit this problem was my fault to begin with. I did rush out the items and did not do a thorough test, that was a fault on me and not the companies.

I mean, at the end of the day I'm just working at this place, if it was my own deal I would do all I can to provide the best of all possible service to everyone. And because of problems like these, my company does not like doing GB's at all. It took a while for to convince them to allow me to do this, I mean Logan seemed like a really good guy and I just wanted to save everyone some money. The MSRP on these bulbs are $40+shipping, and I pretty much worked out a wholesale price for everyone onboard. I proposed a sale of 30+ sets, and in the end it turned out to be less than 15 buyers. So I got a earfull of that as well. When problems arise, I'm stuck in the middle of both ends. I would love to provide all the help I can of course, but again I'm trying my best to provide all the solutions as well.

Hope you understand.

---------- Post added at 04:00 PM ---------- Previous post was at 03:59 PM ----------
Sorry for the tone of this message, I'm just trying to be honest with you for your own good.
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I appreciate this, I mean I am going to try my best to ask them for this solution as well.
 
Got the "new" bulbs today. Only change I noticed was that inside the lens there was some black rubber instead of red. Also noticed the prongs were still wrong. Once again I to custom rig my "plug n play" bulbs.

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So on to the install. And on the fifth day, God said "let there be light!"

And there was none.

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A moment later, Stuart said, "Let me try the OEM bulb in case something else is wrong!"

And it wasn't.

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Damn. Mess around with the prongs more. It took me a few tries to work out the "combo"
 
It's just getting a little old having to dick around with these prongs, especially after I was told they would be remade so it wasn't necessary. I don't see why they need to be messed with, so I don't know exactly how to get them right. I guess I'll go bend them until they either work or break off. Then I'll probably just stomp on the bulbs and be out $30, but also out a long lasting headache.
 
JLCLighting said:
Tchuck,

I understand your concerns for all the IS members. And we did admit this problem was my fault to begin with. I did rush out the items and did not do a thorough test, that was a fault on me and not the companies.

I mean, at the end of the day I'm just working at this place, if it was my own deal I would do all I can to provide the best of all possible service to everyone. And because of problems like these, my company does not like doing GB's at all. It took a while for to convince them to allow me to do this, I mean Logan seemed like a really good guy and I just wanted to save everyone some money. The MSRP on these bulbs are $40+shipping, and I pretty much worked out a wholesale price for everyone onboard. I proposed a sale of 30+ sets, and in the end it turned out to be less than 15 buyers. So I got a earfull of that as well. When problems arise, I'm stuck in the middle of both ends. I would love to provide all the help I can of course, but again I'm trying my best to provide all the solutions as well.

Hope you understand.
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I didn't even buy the bulbs and this is just a BS answer. Tchuck is right on the money here. It doesn't matter if you overcharged someone 5000% or gave them a 50% discount, customers shouldn't be asked to give up some of their own time and money for a problem that was caused 100% by a company.

And some advice....don't start throwing in names like Logan's to try a split the blame of why these guys have to give up $$ for returns. When you read through all the BS, it's "Well Logan convinced me that I should sell these for a group by discount. So because of this, you need to pay to return it to me." No man, you don't do this here or in life. You start doing that in life and you'll get no where. Own up to your mistakes, don't pull others into your own mistakes, and you'll do awesome in your endeavors in life, otherwise, you'll drown.
 
They said they were going to move the wire location to the center slots!!!
That being said looking at yout pictute it looks like you need to bend the wires at the top of the groove (bottom of your pic) toward the center more and then down so the entire length of the contact wire is in the groove

StuLax18 said:
Got the "new" bulbs today. Only change I noticed was that inside the lens there was some black rubber instead of red. Also noticed the prongs were still wrong. Once again I to custom rig my "plug n play" bulbs.

6bdaf8aa.jpg

So on to the install. And on the fifth day, God said "let there be light!"

And there was none.



A moment later, Stuart said, "Let me try the OEM bulb in case something else is wrong!"

And it wasn't.
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Should look like this---
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I messed around with those things so long the little clip attachment broke that is in the plug. :mad.:

Only luck I had was when I just totally bent up one of the old bulbs and stuck it in, and I think it lit up for a second and made a bad noise.

It's ok though, I will be in LA in a little over 3 weeks.
 
You know it pains me to see this thread writhe its way to the top of the posts when my name is attached to it. Many pages ago it all seemed like nothing but good news, a market void that could be filled. Now as it boils down to customer service and a seeming lack thereof I'm hoping this can get mopped up and a kindly mod will strike my name from the O.P. BTW Thanks for the support JD, my intentions were all good in starting this G.B.
 
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