Well, I am having same issues. I called my local infiniti dealer and talk to someone last friday around noon. He said, I'll look into it and call you. Well, the weekend and Monday came and nothing. Tuesday I called them again and the guy said, hey I tried calling you and nothing. I said well you could have left a voicemail. At this point I thought they where evading me because I wanted this done under warranty. He said no I called your number and it was disconnected. Long story short, they had a wrong number but the are happy to do this for me at no cost. So I am dropping my car off next Monday. I am happy because my dash went from noticeable to really bad in a few months this past year.