So today I dropped my FX35 off at the dealer to get some service done. After I went through and told him everything else I needed to get done, he asked me if there was anything else that I needed? Then I brought up the bubbling dash issue without any expectation from him and told him, its gotten a little worse since last time I was in for service. He reached into his file cabinet and pulled out a paper that he said he literally just got yesterday from Infiniti. He even made me a copy for me to take home.
Basically Infiniti has decided "in the interest of customer satisfaction" they will implement a warranty extension and will honor and replace of defective dashes for no charge! Even if you paid for it, you will be eligible for reimbursement. The service advisor told me that Infiniti is working with a new manufacturer for the dashes. At the moment, they are most likely on backorder, but he said he would let me know of any updates tommorrow! He told me Infiniti was getting ready to send notices out to FX owners in the next few weeks, but I just wanted to give everyone a heads up here.
At the moment im not going to say which dealer and advisor told me this until he can confirm with me some more details. But I will definitely give him props for being very helpful and friendly with me ever since I bought my FX. I wonder why Infiniti chose to do this all of a sudden. Maybe all of the negative publicity that Toyota has been getting? Anyways, even though my dash defect is only minor compared to others Ive seen and read about, I'm totally happy that they will be taking care of us!
STAFF EDITED:
Provided by DR.2K
DASH BUBBLING POLL BY YEAR LOCATED HERE:
///13552
Basically Infiniti has decided "in the interest of customer satisfaction" they will implement a warranty extension and will honor and replace of defective dashes for no charge! Even if you paid for it, you will be eligible for reimbursement. The service advisor told me that Infiniti is working with a new manufacturer for the dashes. At the moment, they are most likely on backorder, but he said he would let me know of any updates tommorrow! He told me Infiniti was getting ready to send notices out to FX owners in the next few weeks, but I just wanted to give everyone a heads up here.
At the moment im not going to say which dealer and advisor told me this until he can confirm with me some more details. But I will definitely give him props for being very helpful and friendly with me ever since I bought my FX. I wonder why Infiniti chose to do this all of a sudden. Maybe all of the negative publicity that Toyota has been getting? Anyways, even though my dash defect is only minor compared to others Ive seen and read about, I'm totally happy that they will be taking care of us!
STAFF EDITED:
Provided by DR.2K
DASH BUBBLING POLL BY YEAR LOCATED HERE:
///13552
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