I went to Norwood Infiniti to get the steering motor replaced. Last week when I went by they told me that a loaner car would be there for me and that I did not have to reserve one. However when I got there they tell me they had no loaners left and I got there 15 minutes after they opened. They told me I had to wait for approximately an hour to have enterprise bring one. I was like I have things to do and the manager being a horrible manager was like "well he can take his car because it's not an emergence". I know that most likely I won't be using this dealer. I'm only going to go there bc they did not properly balanced my tires and they have to fix it. After they fix that I'm going to go to Herb Chambers Infiniti.