sorry man, didn't mean to really insinuate it was all your fault, just in my bussiness I see this all the time... I've seen what happened to you happen to a lot of people. I get people all the time though come in & there only concern is saving there deductable, & when I try to explain to then that the money has to come from somewhere... the insurance companies sure don't want to pay more than they have to, & then the customer doesn't want to pay either, so in the end the one that winds up paying is the vehicle itself... sucks for sure... hope you at least got a fair settlement against the shop... I've had potential customers leave cause what I had to tell them is not what they want to hear... all they want to hear is "no problem, I'll take care of that deductable for you" without ever caring about the why's or the hows......
oh, & for the record, it's not always illegal or shady to be able to save a deductable or even part of it, every situation is different & every claim is different... I'll always try to save someone where I can within reason, but won't do the things many shops will to be able to save it no matter what... the worse cases out there shops actually damage a car more to increase the claim, but these same shady shops are going to be the one to give a crappy repair too... I don't play those games at all & the customers looking to save it no matter what are the ones I'll turn away... some shops don't turn anything away & do whatever they have to to tell you what you think you want to hear...