GB - New CREE DTRL bulbs available

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StuLax18 said:
So do we send our broken bulbs in before we get the new bulbs?
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X2. I'm focused how the return process should take place? Do we send them back and then get a refund? Or we get a refund and a return label and then send back? I personally would prefer the latter
 
I'd rather a return label also, but it sounds like we are paying out of pocket to return them and then they refund those costs. It doesn't take that long to email us return shipping with all the crap they want and we just print it out and tape it on. This is how DDM does it.
 
^ yup. That would be the least hassle. Especially that it's not the customers (us) fault
 
sir21 said:
^ yup. That would be the least hassle. Especially that it's not the customers (us) fault
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Yes this makes the most sense.

lg396485 said:
I want the new ones if they are same brightness. If they are less bright I want refund
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+1 on the brightness but I also want something that will last a long time so I don't know if I want a refund (and get the v-leds) or give JLC one more chance and get a replacement.

What are you guys going to do?
 
JLCLighting said:
Hey guys,

Since we are having quite some trouble with the bulbs that I already sent out, I spoke with the manager and we would like to request a call back for the bulbs that are currently sent out.

In terms of refunds, we will refund those that want their money back and as well as the postage paid to return the item. (please only return it via first class with delivery confirmation) that way it can save us both money! appreciate it guys!

For the users that want us to send the working ones back to them please let me know. We should be having the FX35 we were testing the new bulbs on back on Wednesday for a final evaluation of the new bulb.

Sorry for all the problems caused on this GB. I do put the blame on myself because we tested the 9005/9006 bulbs on the TL but never tested the 7440 one on FX or any cars with DTRL. And I am very sorry for the inconveniences being caused here by me. My apologies IS!
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StuLax18 said:
So do we send our broken bulbs in before we get the new bulbs?
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tchuck said:
So is excessive heat the problem with the 1st batch of bulbs?

Posted from my BlackBerry using BerryBlab
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sir21 said:
X2. I'm focused how the return process should take place? Do we send them back and then get a refund? Or we get a refund and a return label and then send back? I personally would prefer the latter
Click to expand...

sir21 said:
^ yup. That would be the least hassle. Especially that it's not the customers (us) fault
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Any answers to these questions JLCLighting?
 
I've noticed they pop in once every couple days and give a vague response without answering any direct questions.
 
StuLax18 said:
So do we send our broken bulbs in before we get the new bulbs?
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Please do, and also include a note whether a refund is preferred or exchange so I can separate them by batch.

Thanks guys!

---------- Post added at 08:45 PM ---------- Previous post was at 08:45 PM ----------
tchuck said:
So is excessive heat the problem with the 1st batch of bulbs?

Posted from my BlackBerry using BerryBlab
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that seems to be the problem, but we are using different resistors to test out to see which ones hold the heat best without having it turn off and on.

---------- Post added at 08:47 PM ---------- Previous post was at 08:45 PM ----------
sir21 said:
X2. I'm focused how the return process should take place? Do we send them back and then get a refund? Or we get a refund and a return label and then send back? I personally would prefer the latter
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Well, the process can be done this way.

Send the packages via USPS first class with a delivery confirmation, that way we can track the packages. Then once I receive the package, I can issue a refund for the item plus the shipping that was paid for by you guys in return for the items. Does that sound okay?

---------- Post added at 08:48 PM ---------- Previous post was at 08:47 PM ----------
lg396485 said:
I want the new ones if they are same brightness. If they are less bright I want refund
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I will post pictures in terms of brightness in the comparison for both. Thank you.
 
Got it. One last question before I send them in. Should we also send the 921 reverse? I didn't have any issues with the one bulb I installed, but others have. Although it sounds like the new bulbs are not as bright.
 
StuLax18 said:
I've noticed they pop in once every couple days and give a vague response without answering any direct questions.
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Yeah, sorry for only popping on here once in a while. As I do take care of a lot of the other things that goes on around here and I do not primarily focus on GBs a lot on forums, I don't update myself quite as fast with responses. As I am doing this as a side thing, I have to finish my tasks here then pop on every now and then.

As I have said earlier, I do have to apologize for not fully testing the bulb on a FX prior of starting this GB, but it is a lesson learned for future products.

As promised, we will not run from this issue and we will get every single buyer on here fixed with whatever problems we may have caused. At the end of the day, my intentions on this GB was to offer low prices, great products, and hope to make all car loves/enthusiasts happy. Thank you IS.

---------- Post added at 08:55 PM ---------- Previous post was at 08:53 PM ----------
StuLax18 said:
Got it. One last question before I send them in. Should we also send the 921 reverse? I didn't have any issues with the one bulb I installed, but others have. Although it sounds like the new bulbs are not as bright.
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Cool!

Well for the 921, it should not have problems if you havent experienced any as of now. It was a QC problem which I did input some thoughts to upper management levels.They will try to have better QC from now on, especially if its GBs. The reverse lights should be just fine. Thanks!
 
Ok I will install the second bulb to confirm both are working fine, and then send in the 7440's. Thanks!
 
I would like to know that the issues are resolved and the replacement bulbs are at least close to same brightness before I can decide if a refund or replacement is in order. So I will be waiting to ship them back with my decission as to getting replacements or refund.
 
Same here. As I said before the bulbs look great at night. So if the new ones are the same brightness or very close I'll get a replacement. If not then just a refund will do. Waiting for pics
 
JLCLighting said:
Well for the 921, it should not have problems if you havent experienced any as of now. It was a QC problem which I did input some thoughts to upper management levels.They will try to have better QC from now on, especially if its GBs. The reverse lights should be just fine. Thanks!
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I still didn't get a response to the PM or email I sent you. I would like to send both LED types back. I am not happy with the 921 LED and would like a refund. In addition to one member already having flickering issues, they are not a good application for our reverse lights. They are bright when looking directly at the lights, but when directly behind the car they are extremely dull and pose a hazard for the card behind you. I originally wanted a replacement for the DTRL LEDS, but I think now I would like a refund. Please ensure that I will be refunded in full for both LEDS before I ship them back. Thank you.
 
drew855 said:
I still didn't get a response to the PM or email I sent you. I would like to send both LED types back. I am not happy with the 921 LED and would like a refund. In addition to one member already having flickering issues, they are not a good application for our reverse lights. They are bright when looking directly at the lights, but when directly behind the car they are extremely dull and pose a hazard for the card behind you. I originally wanted a replacement for the DTRL LEDS, but I think now I would like a refund. Please ensure that I will be refunded in full for both LEDS before I ship them back. Thank you.
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Yes, a full refund on the item will be issued to all those who wants the refund. Intial shipping cost will not be refunded but your return shipping cost via USPS first class mail will be refunded. Thanks.
 
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