Hi
Im sorry that you are having some issues. We do not mount/balance the tires as we use a local company to perform this service. We were told they were very good and have never had issues before but a couple of your experiences seem to be different. Please bring the wheels or the car to us and we will make sure to have this taken care of asap. We will be purchasing our own tire machine/balance to make sure this doesnt happen again. I am sorry for any inconvienences. Please also bring us the centercaps so i can take a look at them and correct any issues. We stand behind all our work and will make it right.
As for cleaning the wheels the best way is to first wash with soap and water. Then you can apply a compound and wax to remove any fine scratches. You should treat the powder just as you would treat the paint on your car. Although it is much stronger gloss black still tends to show fine scratches/swirls easier from cleaning. If you bring your wheels by to have them rebalanced i will help you and show you how to clean them. Feel free to call or post up with any questions.
It was very hectic around here for the last few months setting up our new equipment and moving into our new space. I am sorry if this caused any issues. We WILL take care of all of this no matter if it was our fault or our tire company.
---------- Post added at 01:08 PM ---------- Previous post was at 01:05 PM ----------
I see that you had an issue as well from another powdercoater. When you sanded the rear hubs did the shake go away? We normally coated the entire wheel unless asked otherwise but i will be masking all hubs/hub plates to make sure this is not an issue.
---------- Post added at 01:12 PM ---------- Previous post was at 01:08 PM ----------
Hey lsmtech,
I sent you an email a few days ago regarding setting up an appointment to have this taken care of for you. Let me know so i can arrange it with the tire shop to rebalance the wheels. I just wanted to let you know we will be purchasing our own tire machine/balancer so we dont have the problem again. Give me a call when your ready to come by so we can get this taken care of asap.