Hello
I purchased a Stillen cat-back exhaust from Stillen on 06/21/2009 and had it installed 2 weeks later. This wee i took a quick look under the car and found rust all over the stainless steel pipes. I have some pics but can't seem to put them up. if someone can help me with I would greatly appreciate it. i can email the pics to them and have them edit into this post. (Please email me)
I immediately called and emailed stillen for warranty and they refused to replace the system. This is what they wrote back
thanks in advance
2004 FX35 AWD W/ Premium, Tech pkg, Stillen Cat-Back exhaust, Stillen Intake, Z-tube,18 stock rims, Hankook AS Ventus RH07 tires
I purchased a Stillen cat-back exhaust from Stillen on 06/21/2009 and had it installed 2 weeks later. This wee i took a quick look under the car and found rust all over the stainless steel pipes. I have some pics but can't seem to put them up. if someone can help me with I would greatly appreciate it. i can email the pics to them and have them edit into this post. (Please email me)
I immediately called and emailed stillen for warranty and they refused to replace the system. This is what they wrote back
Roshan,
Perhaps there was a misunderstanding in my last email to you. There is no warranty for surface rust. Unless there is a hole created by rust that you can either see light through or put your finger through there is no warranty. Because you live in what is known as the “rust belt” and the roads are salted every winter, rust and corrosion is a big problem for automobiles. After the spring thaw, the road salt is still present. Every time a car goes through a puddle, the underside of the car gets treated to a salt water spray. Our warranty does not cover environmental conditions caused by the weather. A stock exhaust can completely rust out in one winter season. A stainless steel exhaust may have surface rust, but will not rust through for maybe a decade. Since this is simply a cosmetic condition that is correctable, I suggest that you use steel wool on the exhaust tube to remove the surface rust. You should also wipe down the exhaust tips and muffler cans and polish them with a quality polish such as Mother’s or Meguiars to maintain their appearance.
Chuck Clemens
Customer Service Manager
Steve Millen Sportparts Inc.
I am furious that I spent all this money on a stainless steel exhaust that rusted within 6 months and before any winter and salting on the roads. Can anyone suggest what i can do to get it replaced by Stillen. Anyone else had this problem and what was the outcome from Stillen. I do plan on placing a formal complaint on BBB.Perhaps there was a misunderstanding in my last email to you. There is no warranty for surface rust. Unless there is a hole created by rust that you can either see light through or put your finger through there is no warranty. Because you live in what is known as the “rust belt” and the roads are salted every winter, rust and corrosion is a big problem for automobiles. After the spring thaw, the road salt is still present. Every time a car goes through a puddle, the underside of the car gets treated to a salt water spray. Our warranty does not cover environmental conditions caused by the weather. A stock exhaust can completely rust out in one winter season. A stainless steel exhaust may have surface rust, but will not rust through for maybe a decade. Since this is simply a cosmetic condition that is correctable, I suggest that you use steel wool on the exhaust tube to remove the surface rust. You should also wipe down the exhaust tips and muffler cans and polish them with a quality polish such as Mother’s or Meguiars to maintain their appearance.
Chuck Clemens
Customer Service Manager
Steve Millen Sportparts Inc.
thanks in advance
2004 FX35 AWD W/ Premium, Tech pkg, Stillen Cat-Back exhaust, Stillen Intake, Z-tube,18 stock rims, Hankook AS Ventus RH07 tires
