Dealer damaged rims during balancing (pictures)

  • Thread starter Thread starter Fire0nic3
  • Start date Start date
Thanks!

I miss my car so much, it was my first time getting a loaner and leaving my car at the dealer overnight. Everytime I have maintenance or service done, I always sit and wait there.

I really miss her right now =[

ME too. I always sit at the dealership. I don't trust to leave my car overnight ;-)
Who knows what can happen?

Someone might take good parts and swap with crappy ones? :tonguey:
 
Went to the dealer to pick it up this morning. Dealer did not fix the scratches cause they said they use this thing called a grinding wheel to remove a part of the surface to prep and to insure the new balancing weights stick to the surface. This insures the new weights don't come off while driving.


Ehhh oh well, it's just the inside of wheel I guess.:smile:
 
Went to the dealer to pick it up this morning. Dealer did not fix the scratches cause they said they use this thing called a grinding wheel to remove a part of the surface to prep and to insure the new balancing weights stick to the surface. This insures the new weights don't come off while driving.


Ehhh oh well, it's just the inside of wheel I guess.:smile:

Seems like a bull**** answer. So no other dealer and no other tire shop has this tool that scratches the wheels like that? I have never seen scratches like that from other dealers or other shops....I'm sure they are using something too? By the way, if they are supposed to prep the area, you don't scratch the crap out of it but use this metal cleaner stuff and all the dirt, contaminants, etc come off for perfect adhesion of the new weight sticks. I'd be pissed from that kind of response from them.
 
Oh well what am I suppose to do. Their not going to fix it anyways. I just remember somthing anyways. When I get my new tires put on next year they will rebalance the tires. Since they will be rebalancing the new tires, they will use longer and bigger weights on the wheels, which will just cover the marks up. The reason I see them right now is because the weights are smaller.
 
So does anybody know that if we go to an Infiniti dealer for a rebalance, we are basically 100% guaranteed to get scratched up like that? If so, seems like we should be going somewhere else that doesn't use that kind of standard equipment?
 
My dealer uses Hunter wheel balancing equipment, so I'm not sure what other dealer's use. When you have your wheels balanced just tell them not to scratch it or be prepared to pay you money for damage lol.
 
In 7 maybe 10 years of using sticky weights I have never heard that any shop say that. From wheel refinishers, to dealers, to chain stores...

Dude I think they are royally screwing you on this.

Here is the proper procedure for new wheels, used are the same:
Prior to installing adhesive weights, even on a new wheel, be sure to wipe the installation area with an approved evaporating solvent such as denatured alcohol or a paint-safe surface-prep solvent. If the adhesive weight involves something longer than one short section, pre-bend the weight strip to the contour of the area first by placing the weight onto the surface and bending it to conform to the rim curve. Then remove the backing to expose the adhesive and stick the weight onto the surface. Apply firm finger pressure to ensure that the weight adheres thoroughly
 
Oh well what am I suppose to do. Their not going to fix it anyways. I just remember somthing anyways. When I get my new tires put on next year they will rebalance the tires. Since they will be rebalancing the new tires, they will use longer and bigger weights on the wheels, which will just cover the marks up. The reason I see them right now is because the weights are smaller.

What if they don't put the weight in the same place? I feel for you man. Now I'm worried about getting my rims scratched:(. I would contact Infiniti about this.
 
Next place I have the balancing done at, I'll make sure they put the weight in the same place.

It's okay I'm just going to brush this off my shoulders. I'm on a friendly basis with the dealership anyways, and a good friend of mine works there.
 
I forgot to mention they did touch it up for me, doesn't look the best, but does look better than before.
 
In 7 maybe 10 years of using sticky weights I have never heard that any shop say that. From wheel refinishers, to dealers, to chain stores...

Dude I think they are royally screwing you on this.

Here is the proper procedure for new wheels, used are the same:
Prior to installing adhesive weights, even on a new wheel, be sure to wipe the installation area with an approved evaporating solvent such as denatured alcohol or a paint-safe surface-prep solvent. If the adhesive weight involves something longer than one short section, pre-bend the weight strip to the contour of the area first by placing the weight onto the surface and bending it to conform to the rim curve. Then remove the backing to expose the adhesive and stick the weight onto the surface. Apply firm finger pressure to ensure that the weight adheres thoroughly

+1 on this !! exactly how it should be done !! There's no way any tire shop should take a "grinding wheel" to a rim.
 
In 7 maybe 10 years of using sticky weights I have never heard that any shop say that. From wheel refinishers, to dealers, to chain stores...

Dude I think they are royally screwing you on this.

Here is the proper procedure for new wheels, used are the same:
Prior to installing adhesive weights, even on a new wheel, be sure to wipe the installation area with an approved evaporating solvent such as denatured alcohol or a paint-safe surface-prep solvent. If the adhesive weight involves something longer than one short section, pre-bend the weight strip to the contour of the area first by placing the weight onto the surface and bending it to conform to the rim curve. Then remove the backing to expose the adhesive and stick the weight onto the surface. Apply firm finger pressure to ensure that the weight adheres thoroughly
Sex is 100% correct. I would tell your Dealership to suck rotting donkey ballz. They are full of shiznitt.
DO NOT LET THEM TOUCH YOUR WHEELS AGAIN !!!! They are nothing but a bunch of azzhatz, trying to feed that crap to you.
Heck, from what I have heard , I wouldn't let them come near my vehicle.
 
I just seen this & I was gonna say, those weren't scratched removing the old weights, they were scratched in prep for the new weights to stick...

honestly if I had a painted rim & needed to balance I would personally take the time to clean all the brake dust & clean the painted surface well enough for the weights to stick without having to gouge them up like that, BUT when it comes to average mechanics they sometimes don't care enough, especially since this is inside the wheel & 95% of anyone would never think twice about it... it'll be covered in brake dust again & then be ok to most people, but I to can understand being anal & not wanting this, even inside the wheel... problem is most mechanics are not going to be that anal & they think it's fine to just grind the wheel clean where a weight has to go.. it takes 5 seconds vs several minutes to clean it the right way...

best advice for anyone that don't want to see something like this.. next time you go to balance your wheels, before even bringing it in, take each wheel off & remove all old weights, remove all old adhesive & remove all brake dust, clean the inside of the wheel as well as you would normally clean the outside, make the inside look new & then when you bring it in ask that the wheel not be sanded or gouged to prep for weights as you have already cleaned the insides well... yes this will take you quite a bit of time & effort from you, but if your not willing to do it on your own ride then don't expect some tech to do it... they see a grimy brake dust covered inner barrel that has never been cleaned so there not going to be anal about prepping it for a stick on weight... should they? well personally I'd say hell yeah, I think they should, but in reality it's just not going to happen many times & honestly most people would never complain or even notice this either...
 
Imagine them hacking a set of Iforged up for some weights? I agree with Turbo. You cant expect them to care, but for a dealer to do this? I wouldnt go in there again for anything. Next thing they'll do it strip the Oil pan threads & leave some yucky dents on your ride.
 
it's not the dealership that did this, it's just one lazy tech... the dealerships fault lies in the fact that instead of hearing the customers concern & understanding there concern & making sure that the tech doesn't do this again, instead they just try to cover it up & schmooze the customer over & carry on business as usual, trying to justify the techs action...

I don't know, but I've been through all kinds of headaches with techs... they just don't care enough to be anal about anything... it's not there car... it's just some customers... no tech is going to care about a slight mark or something.. its just run of the mill for them... this is why I don't want anyone to touch my car ever... I know most can't expect to do the same though... I fully expect some minor damage each & every time someone else touches my car, weather it's dirt where it shouldn't be or a scuff or an air gun used on wheels, whatever... no tech is going to be anal... there working on your car while thinking about there own stuff... your car is just something they have to get done...
 
dealership is responsible for the tech. It's an org. & yep, They screwed up by not owning up to anything
They should have had at least thrown in something for good measure . . free oil, coffe mug, whatever
 
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