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Infiniti gains 3 places in the luxury brand segment with 24-point improvement in the 2013 Customer Service Index
FRANKLIN, Tenn. - Infiniti today was once again recognized in the 2013 J.D. Power and Associates Customer Service Index (CSI) Study, with significant improvements in all study measures. Infiniti scored 848 out of 1,000 possible points, a 24-point improvement over the 2012 study, bringing its overall ranking to 5th in the luxury brands segment.
Ben Poore, vice president, Infiniti Americas, said: "We are proud to see that our retailers' efforts to improve the customer experience are being recognized in the J.D. Power and Associates CSI study. To attract customers in the premium sector, delivering a truly exceptional retail service experience is just as important as our vehicles. We believe that our...
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FRANKLIN, Tenn. - Infiniti today was once again recognized in the 2013 J.D. Power and Associates Customer Service Index (CSI) Study, with significant improvements in all study measures. Infiniti scored 848 out of 1,000 possible points, a 24-point improvement over the 2012 study, bringing its overall ranking to 5th in the luxury brands segment.
Ben Poore, vice president, Infiniti Americas, said: "We are proud to see that our retailers' efforts to improve the customer experience are being recognized in the J.D. Power and Associates CSI study. To attract customers in the premium sector, delivering a truly exceptional retail service experience is just as important as our vehicles. We believe that our...
More...